Number withheld problem

[Anonymous]

I have been trying for months to stop the annoying texts with offers from O2. Whenever I phone the number provided, I get a recorded message telling me that my number has been withheld, so they can't stop the texts. My number is not withheld when I phone anyone else, so can anyone explain this to me please. I have repeatedly gone through Live Chat to try to stop them, and they promise me each time that the texts have been stopped. But, the latest "stopping date" passed 5 days ago, and the texts still keep coming. I can find nothing in my phone settings (Nokia Lumia 920) which says my number is withheld, nor any way of actually withholding it. I successfully stopped the O2 More texts with a method I found on here, but can find nothing which works for these other texts,

[Cleoriff · Accepted solution]

Hi @Anonymous Firstly have a look at this help thread

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Also if you go into My O2 you can stop marketing texts via the section MORE

[MI5]

Don't bother with live chat. Call cs and request it yourself http://www.o2.co.uk/contactus

[Anonymous]

Thanks. Clicked on "More", but can find nothing there about stopping texts. Read the help thread before I posted my question, and could find nothing to help me

[Anonymous]

Thanks. Have tried that too. Don't have the time to remain on hold forever. I will try it again as it is a few days since my last marathon wait

[Cleoriff]

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@Anonymous wrote:
Thanks. Clicked on "More", but can find nothing there about stopping texts. Read the help thread before I posted my question, and could find nothing to help me

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You can look at marketing preferences in the more drop down box and opt out

However if this is only from O2 then contacting customer services as @MI5 said is probably the only way...

[Anonymous]

As the members are suggesting please call CS and see if they can solve the issue first. Try calling in the mornings when the lines are less busy

[MI5]

8.00 - 8.30am is best time to call.

[Anonymous]

Thanks again. There is no sign of marketing preferences in the drop down box under more. I read somewhere before posting that it was no longer an option. I do appreciate your help

[Cleoriff]

In the drop down box if you click on it....it shows My Orders and My Choices ...My Choices leads you on to marketing preferences.....