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Anonymous
Posts: 0

Re: Extra charges

It’s the norm these days I hear, parents receive a text or email or they have to look on the schools Facebook page or group. Gone are the days when you used to have old fashioned letters sent home like I used to
Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Extra charges

I suppose it is a sign of the times. It would also improve the system. Many times I have cleared out school bags only to find letters which should have been given to me 2 weeks previously.

However, as regards the OP, there is no way parents should be charged for return texts to the school number given. The school needs to review that system and the number they use.

 

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Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018

Re: Extra charges

£0.167 per text
Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018

Re: Extra charges

Well, I will need to find out what's the best solution as I don't think school would change the system just for one parent
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Extra charges

We can use email too. Is that not an option for you?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018

Re: Extra charges

Just tried another option. On the text message there is also a link that takes me to the internet website and shows same message where I can reply.
Guess will be using this from now on.
Level 1: Joiner
Posts: 6
Registered: ‎13-10-2018

Re: Extra charges

Thank you everybody who helped me solve the problem.
Have a great evening to all of you!
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Extra charges

That's good news for you and the same way that ParentMail works too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Extra charges

@PawelPleased it's sorted for you Smiley Wink

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