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Extra charges

AquaMarina
Level 1: Joiner
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Hi guys/gals,
I'm currently on holiday in Cyprus and still have data available, unlimited texts/calls. I have checked my account and appear to be racking up a daily bill of £4.16. Considering I am in the EU zone, why am I being billed? And apart from switching phone off, how do I stop incurring further fees please? Tia
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Cleoriff
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Hi @AquaMarina

It really depends what part of Cyprus you are in. Northern Cyprus is Turkish therefore not in the EU zone

Southern Cyprus is in the EU.https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

It's very easy when in that country to pick up aTurkish network. if that happens you will be charged

See further here on pricing  http://international.o2.co.uk/internationaltariffs/travelling_abroad#

Scroll down to Cyprus and notice the asterisk next to the country. (Cyprus)

Just for further info there is a map in this guide which shows the difference between North and South https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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Hi @AquaMarina

It really depends what part of Cyprus you are in. Northern Cyprus is Turkish therefore not in the EU zone

Southern Cyprus is in the EU.https://www.o2.co.uk/help/pay-monthly/roaming-in-europe

It's very easy when in that country to pick up aTurkish network. if that happens you will be charged

See further here on pricing  http://international.o2.co.uk/internationaltariffs/travelling_abroad#

Scroll down to Cyprus and notice the asterisk next to the country. (Cyprus)

Just for further info there is a map in this guide which shows the difference between North and South https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

Veritas Numquam Perit

Girl in a jacket
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MI5
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I’d definitely say you are connected to a Turkish network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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EmilieT
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Hi @AquaMarina and welcome to the forum! Let us know if the info above answered your question or if you need more help, and enjoy your holiday sun

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