on 04-10-2017 17:49
on 04-10-2017 17:49
Just bought a couple of PAYG SIMs and added the £10 top up to each of them. What is not clear anywhere what is required to keep this SIM alive after 6 months.
My understanding was that it had to be a chargeable event for it to continue, whereby chargeable could be a SMS (and not just a call).
Will sending a SMS within the 6 months reset the clock each time?
Solved! Go to Solution.
05-10-2017 10:17 - edited 05-10-2017 10:22
05-10-2017 10:17 - edited 05-10-2017 10:22
@Martin-O2 wrote:
@gmarkj wrote:
Do we know that you have to do both, or just one?
I mean do you have to use credit every 6 months AND top up within 999 days, or could you just use credit until it runs out and then top up?
@Martin-O2 @Marjo @MercedesS can you confirm (unless someone can do it quicker) if it is one or other or both?I'll ask the team now @gmarkj!
@Martin-O2I thought you confirmed this the other day? Here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Tariff/m-p/1075447/highlight/true#M136627
Veritas Numquam Perit
on 05-10-2017 10:24
on 05-10-2017 10:24
Hey guys to confirm you do have to both topup every 999 days along with a chargeable activity every 6 months. If not the number will be deactivated.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 05-10-2017 10:26
on 05-10-2017 10:26
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 05-10-2017 10:27
on 05-10-2017 10:27
@gmarkj wrote:
Apologies, must have missed that one @Cleoriff!
Thanks for the (second) confirmation @Martin-O2.
I saved it in One Note @gmarkj
Veritas Numquam Perit
on 05-10-2017 10:57
Thank you all for confirming, not the answer I wanted to hear as such as I have a number of O2 SIMs out there that will be expiring then, but better to know than to get a lot of complaints within the next year of the SIMs starting to fail.
Lost opportunity for O2 though as everytime I put £10 on a SIM.