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Excess data usage

Kazzy33
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Is anyone else experiencing excess usage of data overnight. Every month im running out of data and i have 3gb. My average usage is 1.2. O2 say things are happening at around midnight but can't tell me what!!! I'm asleep then. Advice was turn off mobile data at home!!!  But why should I??  When I'm on WiFi it shouldn't use mobile data!!!! Any advice???

Karen

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Kazzy33
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Thanks. Yes it looks like Facebook is the problem
Message 11 of 25
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Anonymous
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@Kazzy33 In Mobile data scroll down to current period, underneath that is the list of apps you are using. Turn off the ones you don’t need or use when you have data switched on

Message 12 of 25
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Cleoriff
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@Kazzy33wrote:
Thanks. Yes it looks like Facebook is the problem

It always is @Kazzy33. So that doesn't surprise me in the slightest. slight_frown

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Kazzy33wrote:
Thanks. Yes it looks like Facebook is the problem

Slide the switch off for facebook and it will stop it using your data allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kazzy33
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Thank you. You have been a great help 😊
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MI5
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You're most welcome @Kazzy33 slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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@Kazzy33wrote:
Thanks. Yes it looks like Facebook is the problem

@Kazzy33 I thought it might be 

Message 17 of 25
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MI5
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Indeed, we all know that Facebook is terrible for consuming loads of data, along with all the other social media apps such as Instagram, Twitter, Tumblr etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 25
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Anonymous
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Each update uses more data than the last. Wonder if we could start calling them rogue apps? 😂

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MI5
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It is as far as I'm concerned.
I deleted Facebook 2 years ago and apart from saving data I also save loads of battery life.
On the rare occasion I go on Facebook now, I just use my browser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 25
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