Error code 15 - Apple Watch Ultra

[DavidPerry]

Hello all, can somebody please help me!? 

I have been round in circles with O2 and the error 15 code when trying to set up the cellular section of my new Apple Watch.  I have even returned my original one, and purchased a new one in store, as the manager did not know what to do.  His words “if this happens again - I do not know”.  Is anyone able to help please? Thank you 

[pgn]

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@Rothy wrote:

I really need help with this I’ve had my watch since Monday and nothing, call centres have been shocking 

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@O2Emma are you able to help with this one? @Rothy watch out for a Private Message here from Emma asking for more info. She is around until 9pm today. Good luck!

[Cleoriff]

@pgn 

I'm wondering if @O2Emma is actually on today?

I tagged her much earlier and there has been no response on that thread, which is strange as the rota shows her on duty from 15.00-21.00.

[pgn]

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@Cleoriff wrote:

@pgn 

I'm wondering if @O2Emma is actually on today?

I tagged her much earlier and there has been no response on that thread, which is strange as the rota shows her on duty from 15.00-21.00.

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I see @O2Georgina logged in, worth a shot, good catch @Cleoriff 👍

Hang in there, @Rothy 🙏

[pgn]

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@pgn wrote:

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@Cleoriff wrote:

@pgn 

I'm wondering if @O2Emma is actually on today?

I tagged her much earlier and there has been no response on that thread, which is strange as the rota shows her on duty from 15.00-21.00.

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I see @O2Georgina logged in, worth a shot, good catch @Cleoriff 👍

Hang in there, @Rothy 🙏

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No joy, @Rothy - seems we may be down an advisor this evening, so next duty advisor is @O2Georgina from 8am Friday.

Not much else we can do unless you want to chance your luck with the O2 Social Media Team, details in how to reach out to them in the link just below this post. 

[Dell69]

I have the same issue. The call centres are beyond comical! If anyone can help would be much appreciated. 

[Cleoriff]

@Dell69 
According to the rota @O2Georgina should be on this morning at 8am. I've tagged her to the thread and hope she can help.