on 07-08-2014 14:49
on 07-08-2014 14:49
I really felt I had to write something after FIVE chats with o2 on the same topic.
I explained the situation:
I will be away for a month and have no access to Wi-Fi. So I bought a 3G Mobile Mi-Fi. All I needed was a SIM 🙂 I explained I wanted to use the phone also whilst I was away.
The Operator 1 said all I need was an additional SIM, same number as my mobile. After 5 days it hadn't arrived.
Operator 2 said SIM had been despatched. I explained situation. He said the SIM despatched was a spare for the mobile. No use with Mi-FI. I would need a PAYG SIM for that. As I wanted to test this, I ordered PAYG SIM for immediate delivery. And another one for delivery in late August. (They only last 30 days).
I tested the MI-FI SIM and - surprise, surprise - no connectivity.
Operator 3 said it needed to be activated, although I had been advised by Operator 2 it was preactivated. Operator 3 also said I did not need a Wi-Fi PAYG SIM, all I needed was an additional SIM, same number as my mobile - as per Operator 1. He also said he would cancel the WI-FI SIM I used for testing. 5 days later this one hadn't arrived.
Operator 4 said no SIM had been despatched, and yes, I did need a PAYG SIM for MI-FI. He checked, and said that Operator 3 had not cancelled the WI-FI SIM. He put me through to the PAYG team and they cancelled - hopefully.
Confused? Imagine how I feel after posing a simple question. I must have been on chat for a total of more than 2 hours. I still don't know the correct answer to the question. Either O2 needs to offer more training to its operators or they need to improve their grasp of English.
Not a happy bunny.
on 07-08-2014 15:04
on 07-08-2014 15:22
I take it that you didn't buy the MiFi from O2 or it should have come with a SIM.
If that is the case make sure it is unlocked for any network.
As MI5 has said you cannot have 2 SIMs with the same number on O2 and Data (MiFi or Tablet) SIMs are different to Phone SIMs in the connectivity they allow.
on 07-08-2014 15:41
on 07-08-2014 15:45
on 07-08-2014 15:45
Just another instance of the limitations of web chat. Maybe one of the admin can look at feeding this back. That's absolutely woeful advice.
on 07-08-2014 15:47
on 07-08-2014 16:02
on 07-08-2014 16:02
@Anonymous wrote:
Does it not concern anyone else that operator 1 said you need anothersim with same number something that can't be done 😞
Yes, me....
That's why I mentioned it in my first reply.....
You know what Live Chat are like though so nothing surprises me anymore 😞
on 07-08-2014 16:05
on 07-08-2014 16:16
on 07-08-2014 16:16
on 07-08-2014 16:24
on 07-08-2014 16:24