End of Contract and Airtime Query
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on 18-04-2020 13:34
My contract is up in July and o2 has said I can upgrade now. I am on a new refresh contract (think that’s what it’s called) with £40 something left to pay on my device plan. My airtime bill charge has always been £12.60 - it tells me this on the screen that also tells me my device plan amount - but when i click “view my tariff” there is a value of £25.26 - and it states that this value is the cost of my airtime plan. I think I had a discount on the phone when i got my phone which could explain the difference in my tariff?
I don’t want to upgrade as my phone is still in great condition. What will happen to my charges when the contract ends? Will I just continued to be charged the £12.60 as always or will it be £25.60?
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on 18-04-2020 13:54
You pay only airtime as your contract then becomes a 30 day contract
You can also upgrade through My O2 to a better value sim only plan
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on 27-05-2020 16:13
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on 27-05-2020 17:37
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on 27-05-2020 17:37
Have you rolled over into another month?
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on 27-05-2020 18:03
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on 27-05-2020 20:22
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on 27-05-2020 20:22
Only customer service can explain it then Guide: Coronavirus Community Help and Support
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on 27-05-2020 21:20
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on 27-05-2020 21:56
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on 27-05-2020 21:56
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

