o2 blocked my phone

[RyanM1993]

hello, so ive tried paying my bill i paid my sim card but was waiting to get paid a week later to pay my phone bill and the o2 app doesnt work my phones been blocked so i cant recieve texts to log into my o2 to pay

i cant call out on my phone and im trying to look for someway of contacting them to pay this for them to unblock my phone as i need it

i got laid off my job due to covid-19 so moneys tight but im wanting to pay the rest off so i dont have to worry about my phone bill anyway to cut monthly bills down

can anyone help please!!!!!!!!!

[Bambino · Accepted solution]

@RyanM1993 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

See the link below about how to use Skype to call 0800 numbers

Guide: Coronavirus Community Help and Support