Solved: Email query

roxybob · ‎26-05-2019

Whilst trying to work out how to purchase some more data on my I phone I was sent an E mail saying they needed to confirm my address, I clicked on the link but I am now quite concerned that the E mail wasn't genuine.

i have sent the Email to 02, it came from Noreply, should this be something that I should worry about and should I change any passwords.

Thank you. look forward to hearing from you.

MI5 · ‎26-05-2019

@roxybob

Advice from O2 here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice and as an extra level of safety, I'd change your password now too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎26-05-2019

You should never click on a link if you are not sure. Was it from O2?

MI5 · ‎26-05-2019

@roxybob

Advice from O2 here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice and as an extra level of safety, I'd change your password now too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎28-05-2019

Hi @roxybob, and welcome to the forum

I just wanted to confirm that the best thing to do to at this stage would be to follow the process outlined in the link above If you'd like some more help afterwards, let us know and we can look into it on our end as well!

Thanks @Anonymous and @MI5 for the advice

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Email query

Travel bolt on

using phone abroad

My contract ***********

Phone use abroad

Pay may existing bills