Roaming charges

[Mc7of9]

I'm currently travelling in Turkey and added the non EU roaming bolt on at £4.99 per day. This has been charged to my account, but so has a charge of almost £35 for data usage. Is this likely to drop off before my bill generates?

[Cleoriff · Accepted solution]

@Mc7of9 

Take a look at this

https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

At first you may see unexpected roaming charges in your My O2 account. Don’t worry, as long as you’re within your allowance, these charges will correct themselves within three hours and won’t appear on your bill. You’ll still see roaming charges for usage that isn’t included in your allowance, like calls to premium rate numbers. These will appear both in My O2 and on your bill.

Additional info about roaming in Turkey

https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

[jonsie]

You must have connected to Cyprus at some part of your journey unless you were travelling by ship or plane and connected to their own satellite. You should be able to check in My O2 the exact cause of the charge. The data breakdown shows where you connected to.

[EmilieT]

Hi @Mc7of9, and happy travels around Turkey!

I hope the information above helped you understand those charges better, but please do let us know if you'd like any further help with this

to the forum!