Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎24-05-2019

Credit File Referrals - URGENT

So in October last year took out an O2 contract through mobilephonesdirects which I immediately cancelled, sent back as soon as I received it and as per their instruction - cancelled my direct debit. The phone wasn't even opened and to be honest I hadn't given it a moments thought since.

 

However, my re-mortgage has just come up and I've been rejected with the deadline a couple of weeks away to get this sorted. After signing up with Experian I've found out that O2 have been trying to bill me £20 since November and it has affected my credit score to the point that it's now awful.

 

I've been given an e-mail address to contact which, given the severity of the situation, seems a bit of a whimsical way of trying to address this issue.

 

Is there anything further that can be done? I've seen a couple of other posts on here that have been esculated and I could really do with this being the case on this issue!

 

Thanks in advance for any help or advice. I'll never be taking out anything with either O2 or buying from mobilephonesdirect again.

Highlighted
Posts: 102,114
Topics: 550
Solutions: 13,002
Registered: ‎04-04-2012

Re: Credit File Referrals - URGENT

All I can suggest is that you message @EmilieT but she won't get it until Monday now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,020
Registered: ‎18-02-2016

Re: Credit File Referrals - URGENT

Hey @PaulMal85  has there been any progress on this one? Did you contact the credit referrals team via email and if so did they respond yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature