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Level 1: Joiner
Posts: 1
Registered: ‎24-05-2019

Credit File Referrals - URGENT

So in October last year took out an O2 contract through mobilephonesdirects which I immediately cancelled, sent back as soon as I received it and as per their instruction - cancelled my direct debit. The phone wasn't even opened and to be honest I hadn't given it a moments thought since.


However, my re-mortgage has just come up and I've been rejected with the deadline a couple of weeks away to get this sorted. After signing up with Experian I've found out that O2 have been trying to bill me £20 since November and it has affected my credit score to the point that it's now awful.


I've been given an e-mail address to contact which, given the severity of the situation, seems a bit of a whimsical way of trying to address this issue.


Is there anything further that can be done? I've seen a couple of other posts on here that have been esculated and I could really do with this being the case on this issue!


Thanks in advance for any help or advice. I'll never be taking out anything with either O2 or buying from mobilephonesdirect again.

Posts: 113,957
Topics: 568
Solutions: 15,344
Registered: ‎04-04-2012

Re: Credit File Referrals - URGENT

All I can suggest is that you message @EmilieT but she won't get it until Monday now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,421
Registered: ‎18-02-2016

Re: Credit File Referrals - URGENT

Hey @PaulMal85  has there been any progress on this one? Did you contact the credit referrals team via email and if so did they respond yet? 

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