Early upgrade fee refunded

[jimtent59]

Paid an early upgrade fee but didn't like phone so returned 2 days later, have been put back on original tariff all sorted but have so far rang customer service about 20 times trying to get money refunded ..... no luck ... every excuse in book and promise after promise not followed through... can anyone help please ? 

[MI5]

@jimtent59 

The T&C's state no refunds on early upgrades.

You now own the device outright to do with as you wish.

[jimtent59]

Phone went back to o2 .... was sold as nearly new but was 11 months old...am back on original 18 month old samsung ?

[MI5]

and that is now yours and fully paid for @jimtent59 

[jimtent59]

Afraid not o2 still saying i am in contract till next april ?

[MI5]

That's complete rubbish @jimtent59 

Once you have paid the device plan you are free to leave or upgrade at any time.

Guide: How does O2 Refresh work? 

[jimtent59]

Pay off your Device Plan for £137.90, and upgrade today. Or carry on with your current payments and upgrade On 1st April….that is what my account says

[MI5]

Someone has messed up @jimtent59 

If the upgrade fee has definitely left your bank account, your device plan should be clear.

You will have to persevere with O2 to sort it out.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jimtent59]

Thank you for help and advice 👍