cancel
Showing results for 
Search instead for 
Did you mean: 

E-mail from o2

Anonymous
Not applicable
I have received an e-mail, apparently from o2 saying that I have been charged twice and am due a refund, it then has a link to fill in a form, bit wary about opening the link, has anyone had this before?
Message 1 of 10
2,553 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 145010 Posts
  • 635 Topics
  • 27816 Solutions
Registered:
Log into your MyO2 directly here http://www.o2.co.uk/myo2
It will tell you if you are owed any money.
It sounds highly suspicious to me so if your MyO2 confirms it as a scam, report it to action fraud https://www.actionfraud.police.uk/ and o2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 10
2,547 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 145010 Posts
  • 635 Topics
  • 27816 Solutions
Registered:
Log into your MyO2 directly here http://www.o2.co.uk/myo2
It will tell you if you are owed any money.
It sounds highly suspicious to me so if your MyO2 confirms it as a scam, report it to action fraud https://www.actionfraud.police.uk/ and o2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
2,548 Views

jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered:

Please don't click the link. I've never known O2 to email customers to say they are due a refund. 

Message 3 of 10
2,536 Views

MI5
Level 94: Supreme
  • 145010 Posts
  • 635 Topics
  • 27816 Solutions
Registered:
For sure you've done the right thing by not clicking on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
2,532 Views

Anonymous
Not applicable
Cheers for the advice!
Message 5 of 10
2,526 Views

Anonymous
Not applicable
Cheers for the advice!
Message 6 of 10
2,523 Views

Cleoriff
  • 123369 Posts
  • 826 Topics
  • 7475 Solutions
Registered:

Usually if you have been overcharged I'm sure O2 put the credit back on your next bill without any text notification. I was overcharged in June when my discount ended. In July a correction was made (again without texts) . To be honest I hadn't examined the June bill in detail so hadn't even noticed....A lesson learnt for me....

Veritas Numquam Perit

Girl in a jacket
Message 7 of 10
2,508 Views

Bambino
Level 84: Resplendent
  • 23207 Posts
  • 1029 Topics
  • 3690 Solutions
Registered:

@Anonymous As said, you did the right thing by not clicking on the link. If you are still in any doubt after you look at your MyO2, call Customer Service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 10
2,495 Views

Anonymous
Not applicable

A company willing to give money back.. has to be a con!! 🙂 

Message 9 of 10
2,454 Views

jonsie
Level 94: Supreme
  • 93253 Posts
  • 609 Topics
  • 6984 Solutions
Registered: