Solved: Re: E-mail from o2

Anonymous · ‎19-12-2017

I have received an e-mail, apparently from o2 saying that I have been charged twice and am due a refund, it then has a link to fill in a form, bit wary about opening the link, has anyone had this before?

MI5 · ‎19-12-2017

Log into your MyO2 directly here http://www.o2.co.uk/myo2
It will tell you if you are owed any money.
It sounds highly suspicious to me so if your MyO2 confirms it as a scam, report it to action fraud https://www.actionfraud.police.uk/ and o2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-12-2017

Log into your MyO2 directly here http://www.o2.co.uk/myo2
It will tell you if you are owed any money.
It sounds highly suspicious to me so if your MyO2 confirms it as a scam, report it to action fraud https://www.actionfraud.police.uk/ and o2 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Broadband...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-12-2017

Please don't click the link. I've never known O2 to email customers to say they are due a refund.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-12-2017

For sure you've done the right thing by not clicking on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-12-2017

Cheers for the advice!

Anonymous · ‎19-12-2017

Cheers for the advice!

Cleoriff · ‎19-12-2017

Usually if you have been overcharged I'm sure O2 put the credit back on your next bill without any text notification. I was overcharged in June when my discount ended. In July a correction was made (again without texts) . To be honest I hadn't examined the June bill in detail so hadn't even noticed....A lesson learnt for me....

Veritas Numquam Perit

Bambino · ‎19-12-2017

@Anonymous As said, you did the right thing by not clicking on the link. If you are still in any doubt after you look at your MyO2, call Customer Service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Anonymous · ‎19-12-2017

A company willing to give money back.. has to be a con!! 🙂

jonsie · ‎19-12-2017

You ain't wrong 😂

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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