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Level 1: Joiner
Posts: 4
Registered: ‎17-08-2018
Accepted Solution

Dual sim AND WiFi calling request

I’ve not posted here before, so forgive my incorrect protocol.

 

I’ve been with 02 for quite a few years off & on.

I’m after a couple of criteria:

1. Dual sim

2. WiFi calling

 

So I bought a Samsung J6+ (dual sim and on the 02 WiFi call compatible list) to replace my single sim J6+

 

I’ve been in touch with 02 who state that the phone needs the 02 firmware, but they are unable (or unwilling) to supply it. I also have the problem where I have a very weak signal at home

 

c’mon 02, what dual sim phones can you offer that support WiFi calling as the rest of the world supplies them without any issues. If you can’t supply anything, why not please the customers you have by giving us the firmware.

 

Any ideas how I can resolve this ? 

Posts: 85,045
Topics: 521
Solutions: 10,589
Registered: ‎04-04-2012

Re: Dual sim AND WiFi calling request

[ Edited ]

@Jonbee56 unfortunately there isn't any o2 firmware for the dual sim J6.

WiFi calling works well on my OnePlus 6 though so your only option is a different phone I think.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎17-08-2018

Re: Dual sim AND WiFi calling request

Thanks for the reply. Unfortunately on the 02 site there is no mention about the handset being a dual sim. I’ve already got the J6+ on a single sim that works fine on WiFi calling.

Are you saying that there are no handsets that are dual sim and WiFi calling that are compatible with 02 ?

I find that quite an oversight for such a main mobile supplier
Posts: 65,068
Topics: 537
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Registered: ‎04-01-2009

Re: Dual sim AND WiFi calling request

I believe the One Plus 6 is dual sim and confirmed by @MI5 that wifi calling works on O2.

Posts: 9,304
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Registered: ‎22-08-2016

Re: Dual sim AND WiFi calling request

The S10 Plus is also dual sim and works with wifi calling on O2 @Jonbee56, if that helps.

 

Welcome to the forum, by the way Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus

Posts: 85,045
Topics: 521
Solutions: 10,589
Registered: ‎04-04-2012

Re: Dual sim AND WiFi calling request

@Jonbee56 yes the OnePlus 6 as mentioned above.

I use one and it definitely works.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎17-08-2018

Re: Dual sim AND WiFi calling request

Many thanks for the replies guys,
I’m disappointed that I need a new handset to replace my brand new one just to stay on O2, otherwise I will look at other networks that support call by WiFi and carry on with two handsets until it’s resolved... & here I was thinking it would be an easy fix with a firmware patch.
Level 1: Joiner
Posts: 4
Registered: ‎17-08-2018

Re: Dual sim AND WiFi calling request

..... & thanks for the welcome....