Double data offer

[Anonymous]

I was wondering WHEN will this offer end?? Anyone knows? I really want to upgrade, BUT was told I cannot get neither loyalty nor student discount with this offer. So my option is to either terminate my contract and go to another provider or wait 4 months and go to another provider then! 😖 Not happy at all. I tried to find anything about this current offer on their website with no luck! I believe they should provide more info, such as exclusions to this deal etc...Thank you.

[MI5]

Who told you that you can't get student discount on that tariff?
Only one discount is allowed per tariff but I have Open discount and an extra data offer on one tariff as the additional data isn't classed as a discount.

[Anonymous]

Hi, I asked twice via the online chat on their website and also in store. It is strange, because I was offered loyalty discount on more expensive tariff (which was too much for me) but not on the one I wanted. 🙇 Oooh, I really do not know what to do to be honest! Need a new phone asap as I cracked the old one...Thank you for your advice.

[MI5 · Accepted solution]

Personally, I wouldn't trust what live chat say.
Call 202 from your mobile and choose the thinking of leaving option.

[Anonymous]

Thank you for your advice, I really appreciate it! Will do tmrw. 😉

[MI5]

Good luck

[Marjo]

Hi @Anonymous How are you doing? Did  you find out all the information you needed in the end?

[Anonymous]

Hi, thank you for asking. I phoned them and they offered me a great deal. The customer service was amazing so I am a happy O2 customer! 🙂 It is deffo better to phone them than contact them via the online chat. 

[MI5]

Glad you got sorted