Solved: Re: Does any customer representatives exist?

Anonymous · ‎27-11-2016

I have been robbed, left without phone and already second day by skype and online trying to get in touch/ report phone stolen but noone is availalble online chat and when im calling over the phone waiting time ranging from 30 min - 50min, but i keep holding, and it still drops after 15 min or so! SO what shall i do in that case? and how i can reach any single soul in o2?

jonsie · ‎27-11-2016

If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎27-11-2016

If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎27-11-2016

Have you also reported it to the police !

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

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MI5 · ‎27-11-2016

CS response times suck right now.
It is truly atrocious.
I'm afraid you just have to keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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