Solved: Does any customer representatives exist?

Anonymous · ‎27-11-2016

I have been robbed, left without phone and already second day by skype and online trying to get in touch/ report phone stolen but noone is availalble online chat and when im calling over the phone waiting time ranging from 30 min - 50min, but i keep holding, and it still drops after 15 min or so! SO what shall i do in that case? and how i can reach any single soul in o2?

jonsie · ‎27-11-2016

If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎27-11-2016

If your phone has been stolen you need to keep calling I'm afraid. Lost and stolen shouldn't be that long a wait. Have you chosen that option right at the end of the introduction spiel?

Not sure if this still works but I think it does...

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎27-11-2016

Have you also reported it to the police !

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎27-11-2016

CS response times suck right now.
It is truly atrocious.
I'm afraid you just have to keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Does any customer representatives exist?

How do I cancel a order

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update