Disney plus activation doesn't work

[Andy1982]

Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!

[MI5]

@Andy1982 

It's an issue currently known to the forum and I've asked our admin to raise it with O2 already.

@TheresaV @Martin-O2 @LukasB 

[Cleoriff]

Deleted by me. .

[Andy1982]

Thanks for that, real shame broken customer journey gone from a positive (more value from o2 account 2 pounds off Disney) to a complete negative .

Anyway lets hope they get the basics working

[TheresaV]

Very sorry you have had this issue @Andy1982 

The problem however should now be resolved. Would you mind trying the link again and letting us know if you still have the same problem? 

[Andy1982]

No it's not fixed, does anyone test this stuff?

Email received this morning from o2.

Same issue, click link to activate, takes you to disney plus, register, click activate, go round in circle.

Using standard samsung phone , andriod, chrome, and mobile data

Really poor

This is email from o2

Hello,

Your O2 Extra is now ready, all that's left to do is activate it. You can do that here. Or via the link in My O2. You've got 28 days to activate it.

If you've got questions or issues go to our FAQs.

Thanks

O2

[TheresaV]

I will send you a private message @Andy1982 to get some more details to pass this on internally 

[SneyhaV]

Hi - I have the same issue today and nowhere on the FAQs to fix it. Don't get through to anyone on the phones either.

[Cleoriff]

@SneyhaV  I'll ask @O2Lisa to help here. You are the 2nd person this morning who is having an issue with Disney.

[O2Lisa]

Thanks for the tag @Cleoriff, I'll message you privately @SneyhaV and get this looked in to for you 😊