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Disney plus activation doesn't work

Andy1982
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Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!
Message 1 of 23
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MI5
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@Andy1982 

It's an issue currently known to the forum and I've asked our admin to raise it with O2 already.

@TheresaV @Martin-O2 @LukasB 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 23
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Cleoriff
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Deleted by me. .

*The Game Is On*

Girl in a jacket
Message 3 of 23
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Andy1982
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Thanks for that, real shame broken customer journey gone from a positive (more value from o2 account 2 pounds off Disney) to a complete negative .

Anyway lets hope they get the basics working
Message 4 of 23
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TheresaV
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Very sorry you have had this issue @Andy1982 

 

The problem however should now be resolved. Would you mind trying the link again and letting us know if you still have the same problem? slight_smile

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 5 of 23
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Andy1982
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No it's not fixed, does anyone test this stuff?

Email received this morning from o2.

Same issue, click link to activate, takes you to disney plus, register, click activate, go round in circle.

Using standard samsung phone , andriod, chrome, and mobile data

Really poor

This is email from o2

Hello,

Your O2 Extra is now ready, all that's left to do is activate it. You can do that here. Or via the link in My O2. You've got 28 days to activate it.

If you've got questions or issues go to our FAQs.

Thanks

O2
Message 6 of 23
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TheresaV
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I will send you a private message @Andy1982 to get some more details to pass this on internally slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 7 of 23
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SneyhaV
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Hi - I have the same issue today and nowhere on the FAQs to fix it. Don't get through to anyone on the phones either.

Message 8 of 23
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Cleoriff
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@SneyhaV  I'll ask @O2Lisa to help here. You are the 2nd person this morning who is having an issue with Disney.

*The Game Is On*

Girl in a jacket
Message 9 of 23
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O2Lisa
O2 Support
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Thanks for the tag @Cleoriff, I'll message you privately @SneyhaV and get this looked in to for you 😊

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 10 of 23
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