Disney plus activation doesn't work

[Andy1982]

Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!

[Cleoriff]

@Jon_Betts 

If your existing subscription has run out AND YOU HAVE TURNED OFF AUTO RENEW in My O2 Guide: Adding and removing O2 Extras then you CAN add a new subscription. The important thing is remembering to turn off Auto renew, otherwise you will still have Disney but will be paying for it.

Hope that helps

[Jon_Betts]

Thanks for the suggestion, however I ensured I cancelled my initial subscription, and I'm definitely not still paying for it. It doesn't show on my O2 account - here is all I see on my extras section:

So yeah, I'm kind of between a rock and a hard place with it!

[Em_Gooch]

I’m having the same issue, I’ve upgraded today and was given 3 months of Disney plus free but when I try to activate it I just get an error 404 message. Can anyone please help? 

[ChrisBranford]

Hello. I get the same issue. Again still no help and online agents unavailable and 45 minutes to get through to someone and then hangs up on 202 number. 

[Cleoriff]

@ChrisBranford 

All numbers are in this guide Guide: Coronavirus Community Help and Support 

You can also contact O2 via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[Metaliron]

@Cleoriff @TheresaV @O2Lisa can one of you help, I am having the exact same issue as the OP. Did you ever get this resolved @Andy1982. Upgraded my contract and added Disney+ free 3 months as an extra but can't activate as it keeps saying error 404 page not found. I called 202 twice and both times they said they sent a new link but unf I have not received anything yet. The second person even said they removed it and made it Disney+ free for 6 months but unfortunately until I can activate this service, not much I can do. They keep telling me to wait for the new email which never seems to arrive but not entirely sure they understand the issue? 

Many thanks in advance

[Cleoriff]

@O2Lisaare you able to help @Metaliron ?

[Iva]

@Cleoriff @TheresaV @O2Lisa I'm having exactly the same issue. I'm a new O2 customer and got offered 3 months of free Disney+ subscription as an extra when I signed the contract, but when I try to activate the subscription it takes me to an 404 Error page (tried this on my lap top and on my phone through the MyO2 app) I would really like to know what would be the best way forward to resolve this? Thanks!

[MI5]

@Iva 

The forum is full of this today so obviously an issue that O2 need to sort out.
I'd suggest you all report it on social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 😊

@Metaliron, @Iva I'll private message you both now and look in to this for you.