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Disney plus activation doesn't work

Andy1982
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Probably experienced the worst customer service today from o2.

Added disney plus via app
Takes you to a page that says activate me
Unable to press button on page
Open via o2 app and activate takes you to a 404 error page
Call o2 customer services , so so poor, phone system just cuts you off
Wait 40 mins to speak to someone
O2 pass me to disney (without evening telling me) disney saying they can't sort as o2 issue

Poor service, poor use of automation (fails) and no one can help.

So so annoyed!!!

First time i have contacted o2, soon as my contract is done im off!
Message 1 of 23
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Cleoriff
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@Jon_Betts 

If your existing subscription has run out AND YOU HAVE TURNED OFF AUTO RENEW in My O2 Guide: Adding and removing O2 Extras then you CAN add a new subscription. The important thing is remembering to turn off Auto renew, otherwise you will still have Disney but will be paying for it.

Hope that helps

*The Game Is On*

Girl in a jacket
Message 21 of 23
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Jon_Betts
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Thanks for the suggestion, however I ensured I cancelled my initial subscription, and I'm definitely not still paying for it. It doesn't show on my O2 account - here is all I see on my extras section:

 

Screenshot 2021-08-24 at 22.06.08.jpg

So yeah, I'm kind of between a rock and a hard place with it!

Message 22 of 23
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Em_Gooch
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I’m having the same issue, I’ve upgraded today and was given 3 months of Disney plus free but when I try to activate it I just get an error 404 message. Can anyone please help? 

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