Disney+ Extra

[02Customer]

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... I’ve tried regularly over the last 3 days but the same error appears. Any ideas?

[MI5]

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@laxity wrote:
@O2Gerogina My fiancé is having the same issue trying to activate her 12 month Disney+ extra as well with the same error. What does she need to do to fix it? Thanks.

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@O2Georgina won't be on until Monday morning, just so you know.

[O2Georgina]

Hi @MI5  Thanks foor the tag.

@laxity  I have sent you a private message so that we can help resolve the issue.

[MI5]

Thanks Gina

[Moonflake]

Hi. I am also having this same issue. I have tried a few times over the past week or so but no charge. Do I need to do something to get this extra to work? Thanks

[Cleoriff]

I'll tag @O2Georgina who is on at 9am tomorrow @Moonflake 

[O2Georgina]

Morning @Cleoriff  Thanks for the tag.

@Moonflake  I will send you private message so that i can help with your query

[Cleoriff]

Thanks so much @O2Georgina 

[ReadingRoyal72]

Hi, as will a number of people in this feed and others I am also having the issue adding this to my account. Could someone confirm what I need to do to fix it please. If this is a know issue shouldn't there actually be a item under the FAQS or elsewhere on the site?

[Cleoriff]

Another one @O2Georgina 

[O2Georgina]

Thanks for the tag @Cleoriff .

 @ReadingRoyal72  I will send you a private message now so we can look in to this for you