Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM only contract

I just placed an order for a sim only contract . But I forget to say I wanted to keep my original mobile number . How can I fix this as I can't find out where to do it on the site

Resolved! VAT Invoice

Good afternoon How do I get a VAT invoice? When I bring up the invoice to print, it says ‘This is not a VAT invoice’ Thank you

Resolved! Internet

Hello I don’t swam to have any internet

Resolved! Tariff change

Hi can you change my number to the 30gb tariff please. Can you do this so that the tariff changes now so I can have data thanks

Resolved! Fraud and monthly plan

Hi all,I contacted the customer service many times and I reported what happened to my o2 number. I have been at the o2 shop few times in the last month. It’s not clear for me what is going on and also for your operator. I reported a fraud about a dev...

Resolved! Instore

Hey, Just after some advice for someone I recommended to join o2 They've gone for a sim only plan, with the current bank holiday approaching regards postal, can they go into an o2 store and get the sim replaced? Online all I could find was they need ...

Resolved! My o2

Hi I ported my number into o2 yesterday however since it porting across into o2 I can no longer check my allowances, make payments or basically anything although it allows me to sign in. I am met with "Error 500" every time, in the app is the same. T...

Resolved! My partner was lied too, awful costomer service.

My partner was lied too by 02 staff. My heavily pregnant partner was due an upgrade so went into her local 02 shop, she was after the iPhone 13, she had a pushy saleswoman pressure her into buying the iPhone 13 l, unlimited calls, texts and Internet....

Resolved! Sim

Need replacement sim

Resolved! Mobile Braodband

Good afternoon,I currently have no Braodband in my property due to moving in on Monday the 30th. The speeds we are able to get vary from 4-7MPS which is not fast enough for what we use our broadband for, I was wondering if the mobile unlimited data d...

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