Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

NHS Open Code

I have just upgraded to an iphone 11 pro max, and wish to add my NHS open code, but its not allowing me to do this online in the Os Open portal? do i have to leave it a while for the system to update i have a new phone

stingray by Level 1: Joiner
  • 6 replies
  • 0 kudos

My Bill

I have just recieved my bill for payment 27/04/20 and it is £50.89.I went into my local store 3 weeks ago and renewed the contracts on the 3 sim only deals which should only be £36.00.Can you explain why

Nigel404 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Increase Spending Cap

Does anyone know how to increase spending cap? 202 doesnt give you an option to speak with someone and live chat is not working.

buczek5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Moving my current number to 02

Hi I have signed up for the 100gb deal and have recieved and activated my sim. I have a PAC code from my current provider and want to give 02 my PAC code so this can be done, I cannot find where to do this Please help Thanks Iain xxxxx [mod edit: ple...

IWhyte63 by Level 1: Joiner
  • 7 replies
  • 0 kudos


I’ve been charged a sudden £8 VAT charge on my 8th month into my contract, when before i’ve only been paying a small amount. My usual Bill is £40 but this month it is £48. I have no other charges like photo messages or anything it’s just VAT. Can any...

Covid 19 financial difficukties

I can't get through to O2 to discuss my inability to pay my bill due to total loss of income for the last two months. What do I do?

Gary3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

bill amount

Why is my bill so much more this month?

s_rogan by Level 1: Joiner
  • 1 replies
  • 0 kudos

How to cancel a tablet Pay Monthly

When I got my last phone I was also offered to take out a Tablet for £4 a month for 2 years. The device is paid off, but stupidly I did not realise that I'd still be paying for a tarriff that I don't use. I've never used the texts, minutes or data in...

Gillzay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay off iphone what happens with airtime bill

Hi all If I was to pay off my iphone which is on refresh would I be able to cancel my airtime contract or will I still be tied to O2. Tried to get through to CS on the phone but it is practically impossible at the moment.

ScottyPro by Level 1: Joiner
  • 3 replies
  • 0 kudos