Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor indoor (and outdoor) signal.

I have a pay monthly SIM, which was fine before I moved. I now live in Stourport, DY13 8DN, and whilst the coverage map suugests that all should be well, afraid not. The indoor phone signal is almost non existent, and immediately outside it is broken...

Billing

Not happy

Resolved! Phone stolen

My numeber xxxxxxxxxxxxx My name is Kamonlak Bill address is xxxxxxxxxxx Please swich off for mee [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone bill - ‘premium and info services - sent’ 9011

Hi! This is probably a really stupid question but I've just looked at my phone bill, and under 'Premium and info services - sent' it says 'destination 9011' and tells me I've sent 6 messages. What does this mean? I've googled and it says about visual...

Resolved! Abroad

Hi I’m abroad in Antigua and data is costing a lot. Is there anything I can bolt on so I can use my Google maps?

Resolved! Volt

I added Volt and my virgin account says because I have changed my package there is a charge of £19 this month and that is a partial payment,I cannot get through to anyone at Virgin(they are busy due to covid?????)I want to take volt off my O2 and Vir...

Resolved! Already paid

Hi I already paid the full amount yesterday that was due. However, it still says I have to pay the £102.81.

Resolved! Order Placed, deposit taken £400, No Order Confirmation, due to collect tomorrow

Hi All, I have been 02 customer a few years with a sim only deal. Placed an order for a Samsung Tab S8 ultra. It asked me for a deposit of £400 which I paid, and I asked to collect from store tomorrow as I go away for 6 months abroad and laptop broke...

Resolved! Extra charges

My son has managed to get £78 of extra charges but I didn't think this was possible as I have capped his phone. Will o2 help with this as I don't have £78. Sim price already increased help please

Resolved! Travel

Going to Egypt can I use my data there without charges ?

O2

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