Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

Got a text from o2 regarding the new iPhone. I’m only a year into my contract but want to upgrade now, however I’m nhs so get % off airtime. How do I do this if I upgrade now ? Also how would I find out how much I’d be with my Apple Watch added as I ...

Z fold 3 availability

I ordered a Z fold 3 a fortnight ago on pay monthly and was told at the time there was a 3 week wait for the phone. I chatted with customer services a few days ago who said it's looking like 5 weeks. Now when you go on to the o2 store you can't order...

Resolved! Contract declined by 02

Good morning, I recently tried to take out a contract on a third-party site with 02. However, I received an email saying that my application has been declined by 02. There is no reason as to why or what I can do to resolve it. Is there anyone know wh...

leaving the contract

Hello, I chatted with you about 3 weeks ago because I wanted to cancel the current contract and you said that it is fine to cancel it and that I will receive an email in 14 days about paying off my devices and that the plan automatically finished aft...

Resolved! Mobile broardband

my new sim won't link to 4g in a tp link mifi router - O2

Resolved! Upgrading phone mid-way through billing month

I'm planning to upgrade to a new phone, and am trying to work out whether it's best to wait until the end of my billing month to do it.If I upgrade mid-way through my billing month, what would happen to my current contract's airtime costs - would I h...

Resolved! Diverted landline not answered by voicemail

Hi. I am struggling with this. We have a landline which is on divert to a pay monthly mobile. The divert works fine unless we are unable to answer and instead of it being picked up by the voicemail it just gets cut off. If I use a different O2 number...

No signal coverage

I've visited the coverage checker page and it says a mast is down. This has been down for the past 3 days to my knowledge. I am unable to call anyone! I cannot get through to an actual person to get more information AND I am paying for now having any...

2.5 hours of calls on my account I never made

So apparently I made 6 calls to a south American parcel delivery company to enquire about re delivery of a parcel while I was cooking my child dinner putting them in the bath and reading stories to them while they went to sleep... while also reading ...

Resolved! Hi I've just upgraded my pay monthly phone to iPhone 13 but it was the max I ment to order can this

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