Disney+ Extra

[02Customer]

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... I’ve tried regularly over the last 3 days but the same error appears. Any ideas?

[EddRawles]

@O2Georgina 

I am having the same issue, every time I try to add the extra I get the "Sorry, we weren't able to add your extra. Please try again." error message. Are you able to help?

I actually cancelled this extra yesterday, but have changed my mind and would like to add it again so not sure if that has an impact?

[jonsie]

@O2Waqas?

[O2Waqas]

Thank you for the tag @jonsie 

@EddRawles Apologies for the inconvenience cause with the extra, I will send you a private message so we can look into this further for you

Thanks 

[Sfp79]

This has happened to me also. I've tried to add Disney but keep getting the error page 

[the_glove]

I am having the same issue. Is there a fix, or do I wait for a reply from someone from O2 to send a private message, as seems to be the trend?

[edinabaj]

I am also not able to activate this extra as I'm just being given an error message... What's the solution to this?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Cleoriff]

@edinabaj 

I'll ask one of our account advisors to help.

@O2Sarah-can you help @edinabaj please?

[O2Sarah-]

Of course @Cleoriff  , thanks for the tag 😊

@edinabaj I will send you an inbox message so we can look into this 😊

[Cleoriff]

Thanks @O2Sarah-