Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

MCK code

HiI need an MCK code as I got locked out trying to change my sim. O2 online customer services cannot help - despite forwarding my problem to a manager. Samsung have said this code must come from my network provider- O2. O2 have suggested this forum.I...

Resolved! O2 travel

Hi The information not clear. I am going to France 31/5/22 - 4/6/22 and I would like to know the costs of using my phone whilst there?And is there anything I need to do to activate it?Thanks in advance.

Resolved! Data Rollover

I've recently moved over from Virgin Media.With VM I could rollover unused Data.Is this the case with O2?

Resolved! Phone bill increase

Hello I signed up to Virgin Media which included a SIM card for £25 a month, this was in March. My bill for line rental is now £27! March: £25April: £27.92May: £27.92 I had no emails about any RPI increases. Could this be it?

Resolved! Free roaming in USA

Hi all, I spend ~5 weeks per year in the US so I'm keen to get a sim-only deal with free US roaming. I've identified two O2 plans that have this feature - two 24-month "Plus Plans" (10gb and 30gb) are advertised with, "Roam at no extra cost in 75 des...

Resolved! What are o2 s bank details for bank transfer payment, please?

I'd like to know o2 s bank details for the bank transfer payment, please.

Resolved! Change Bank Details

I know how to change the details - and it says I have - but when I go on the page again it doesn't have the up to date details.How long does it take for the details to update? Seems like it hasn't changed...

Resolved! 5G not working

Hi, My partner and I recently upgraded with O2 and have the same phone and tariff. When we’re out together, he will get 5G but I won’t (I haven’t never had it since upgrading). I have checked my settings and everything seems fine. Any ideas?

Credit check

So basically my boyfriend put the credit check under my name however I am under 18 so it needs to be changed because I am the one only paying for the phone.But I dunno what to do now because I can’t change the details what can I do!!

Resolved! Repairs to my S20 ultra

I contacted you over a year ago concerning damage to my camera on my S20 ultra after then you gave a replacement which is not the same model and also made me make a payment of £90 to repair it I have to this date still not received any update from yo...

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