Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Active sim

Hicant active my o2 sim

Resolved! Sim deals

Why do I need to order a new sim to qualify for the 10gig pay monthly deal? I am currently paying £10 per month but get only 7 gig on my current sim. What’s the reasoning behind this? Thanks

Resolved! Adding new device

hello I've just got an upgrade earlier this month and I've noticed that 02 have a Microsoft Xbox series S available for pay monthly contract, I'm wondering is it possible to get this as pay monthly as I've seen online that you can only have 1 device ...

Resolved! How long on new o2 sim before i can port number

I have a new o2 sim which i got for the volt benefits but my current sim with Virgin contract dosent expire until Jan. Will i be able to port my number over then or is there a time limit on porting over?

Resolved! SIM card

I have added my SIM card in as shown in the videos but I still can’t ring out or in so can’t ring o2 for advice

Resolved! Conference call

Hi does anyone know why O2 network doesn't let me do conference calls. I tried different network sim they work fine except O2.

Resolved! Volt detail mismatch

I am not getting Volt benefits. I suspect this is because my Virgin Media Account is in the name of Sam an O2 is Samuel. Which is easier to change?

Resolved! Contract finished

My contract has just finished. At the moment I’m not planning on upgrading at the moment. I think if I move to a monthly sim only deal it will be cheaper but am I locked into another 24 month contract? I will be looking for a new phone in a few month...

Can't select gift extra

Hello.As part of my plan i have the option to choose a gift extra like 6 months amazon video. I received a text message on monday 7/12 to say i only have 7 days left to pick, i have been trying all weekend to select this gift but i get the message "S...

Resolved! Disney Plus

Have just upgraded with offer of free 3 months Disney Plus as extra, but when I go to add it, it says 1 month. Don’t want to spend another 1/2 hour holding for customer services. Has anyone else had this?

O2

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