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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234465 Views
  • 2 replies
  • 2 kudos

Resolved! Update

Hi,In February I made changes to my contract. I paid by direct debit 46£, now it's less, do you do this automatically or should I do something, because when checking "bill" it shows me -5£. Don't want to be underpaid.

Resolved! new sim card for my doughter

Hi, I have a family pack of 2 numbers and I need the 3 th number for my child. I wont to add her to my family pack. Please call me asap.Thank you

Provisioning

My sim has not provisioned since the 30th of March 2019. Is any body else having this issue? Or if you have had the issue before, please tell me how long it took for the services to open again? Thank you.

Markus by • Level 1: Joiner
  • 1696 Views
  • 6 replies
  • 0 kudos

Resolved! Student Discount code not working?

I took out a new refresh contract a couple of days ago and was told by the lady who served me that I could apply my airtime discount later on. I have tried and tried but to no avail! I send the code to 61202 and go through the automated messages, but...

Bayleigh by • Level 1: Joiner
  • 1054 Views
  • 2 replies
  • 0 kudos

Resolved! broken phone

i was planning on keeping the phone i have and just pay the sim as my pay monthly phone was fully paid, ive since damaged the screen beyond use and now am trying to upgrade via my laptop, but i cant get onto my phone to get the verification code, wha...

Resolved! Payment dates

I am looking to change my payment date and i cant ring because my bill is overdue and 02 has stopped my out going calls.

Lynz by • Level 1: Joiner
  • 421 Views
  • 2 replies
  • 0 kudos

Resolved! Direct debit

Did you recieve my Direct Debit mandate

Resolved! Bills

please can you confirm that my service is running normally as I received a letter dated the 4th April saying that my service was going to be suspended? please can you confirm you have received the payment that I promised. kind regards, Peter Anderson

PeterA by • Level 1: Joiner
  • 479 Views
  • 2 replies
  • 0 kudos

Resolved! Extras

Hi I haven’t cancelled my extras yesterday and today it was added to my bill how can I cancel it? I don’t want Disney plus to pay or it ?

Sylwia1 by • Level 1: Joiner
  • 449 Views
  • 2 replies
  • 0 kudos
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