Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250627 Views
  • 2 replies
  • 2 kudos

Resolved! Sim

I have just upgraded my phone and has been delivered today. I've been told my current sim is not 5g ready so I will need to use my new sim. My new sum hasn't arrived with my phone. Will it come later? Or do I need to order it separately?

Wadey by Level 1: Joiner
  • 640 Views
  • 2 replies
  • 0 kudos

Resolved! Money take but big bundle not due yet

Hi , I topped up £10 last Friday as on Saturday my bundle is due however I still have my current bundle which doesn't run out till Saturday and I've not used any mobile data since I used mine up and my calls and texts are supposed to be unlimited so ...

Hugo4ever by Level 1: Joiner
  • 1148 Views
  • 5 replies
  • 0 kudos

Resolved! Stolen phone replacement

My phone was snatched out of my hands on the way to work yesterday morning. I called the police, 4 hours later, got the crime reference number and then was able to submit my insurance claim to o2. I am really in a state over this, not only the fact t...

molly52 by Level 1: Joiner
  • 656 Views
  • 1 replies
  • 0 kudos

Resolved! Number change

Recently switched from EE to O2. Gave my code to o2 2 weeks ago and still don't have my number which I specifically ask to keep. How to get my number back when my account is closed with EE and I'm 2 weeks into my contract with o2??

Mattyb2 by Level 1: Joiner
  • 530 Views
  • 2 replies
  • 0 kudos

Resolved! I want to upgrade and pay the remaining £182 over the following months

I want to upgrade as my current battery that is only a year and half is loosing battery at a rediculous rate and not charging properly. I do not want to pay the rest I owe straight away, I want it added on to my bill at the same time, so I can pay bo...

Lex1 by Level 1: Joiner
  • 543 Views
  • 2 replies
  • 0 kudos

Resolved! Can't access Internet through mobile data

I got my o2 sim last week yet haven't been able to use mobile data. A message says sign in to o2. The phone is already on o2 pay monthly settings. Can anyone suggest anything?

Bobd80 by Level 1: Joiner
  • 1239 Views
  • 3 replies
  • 0 kudos

Resolved! PAC number issue

Hi, I got some problem with my SIM card, I did a number transfer (PAC) and it’s still not working my card and showing NO SERVICE

Roaming in Turkey

I am trying to find out if i can add a bolt on or use current data in Turkey. my LO has an ipad that we are wanting to take with us, can we use the data, add more on... what would the charges be etc. Can only seem to see Europe roaming information.

Les75 by Level 1: Joiner
  • 1382 Views
  • 1 replies
  • 0 kudos