Solved: Direct debit

Nicole3 · ‎29-06-2020

I have recently just got this contract and it’s been the worse contract 02 have given me. I’ve had problem after problem. I pay monthly but for some reason my airtime plan doesn’t come off with the rest of my direct debit so I end up paying it separately. Can anyone tell me how this has happened? How to fix this problem? It looks like to me whoever set the contract up only set half a direct debit and forgot the airtime plan.

MI5 · ‎29-06-2020

@Nicole3

Customer service can fix it for you.

Numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-06-2020

@Nicole3

Customer service can fix it for you.

Numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎29-06-2020

@Nicole3

Guide: How does O2 Refresh work?

Veritas Numquam Perit

MI5 · ‎29-06-2020

Let us know if customer service help you @Nicole3

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Nicole3 · ‎29-06-2020

Thank you I’ll try that.

MI5 · ‎29-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Nicole3 · ‎29-06-2020

@Cleoriff I don’t know

Cleoriff · ‎29-06-2020

@Nicole3 wrote:
@CleoriffI don’t know

It doesn't matter anyway. @MI5 has answered your query @Nicole3

Veritas Numquam Perit

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