Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! replacement simm

Hi I've just got a new phone which uses a nano simm. I have tried on the web site and phoned but just get cut off. What can i do?

Device Fee / Upgrade Options

When I look at upgrading, the (astronomical) fee shows a Device Fee along with an Airtime Fee. I would assume that my current contract is the same, but shows no Device Fee anywhere, and only a price each month for my "Tarriff Charges". Would be right...

Resolved! Upgrade queries

I am due an upgrade, what is data rollover? Why has O2 suggested I have a new tarrif with more data when I don't use up my current allowance? If I upgrade online from previous experience O2 shops don't want to know if there is a problem, is this stil...

Resolved! New iPhone set up- mobile data transfer issue

Hi all, Hoping someone can help me with this one. I've just upgraded my iPhone online and have transferred all my settings etc over from my old iPhone. The only thing that isn't working is my Mobile Data. When I go into Settings I don't have an optio...

Resolved! Contract ending

Hi, My contract is due to be finished on the 11th June 2020. I wish to keep my phone and move to sim only after this. I cant find how I do this without paying the remainded of my plan now. I dont want to keep paying my overpriced airtime plan and the...

o2 Open - Blue Light Card

I have a voucher code with my Blue Light Card for 25% off my airtime bill. When I go onto the o2 open section to apply the code it’s asking for a 5 digit code from my employer which I don’t have as my employer is not registered with o2 open, I got my...

Resolved! Disney plus

I’ve activated the extra for 6 months free and downloaded Disney plus but how do I tell Disney I’ve got six months free. I tried using my o2 log in but that didn’t work

Upgrading via uswitch

So found a good deal on uswitch for the iPhone 11 with 02 ( over £10 cheaper than 02’s offer via their app ) my contract is up on the 17th June 2020. I am due and upgrade with 02. Will it be ok to go via uswitch for the upgrade? Thanks in advance.

Resolved! Student discount

I just upgraded my phone and the person I spoke to said I could add my discount until the phone had been shipped. It’s been shipped today but I still can’t add it onto my plan - does anyone know how I do this ?

Neatgear mobile router data

I have a netgear router with two sims, 75gb and 50gb and the two cost around 62 a month. O2 now offer 150gb for 36.84 but I can't communicate with anyone to change to it. Can you advise how I could change my package. Thanks

O2

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