Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement device

I spoke with somebody yesterday at customer service who has arranged for my device to be swapped today under the manufacturer's warranty but I have not received a email/text confirmation. Will the replacement phone still be arriving today?Thanks in a...

Resolved! Returns

Posted a return on the 19th of may and still not delivered. Is there a contact for the returns centre?

Incorrect bill

Hi, having received a letter saying my contract was ending mid January that I would move on to a 30 day rolling refresh contract, this reducing the bill by £11 per month. Appraoching 4 months past the contract end date I am still paying the same amou...

Resolved! Smart watch offer

Hi I've ordered the s20 today as an upgrade however the site did offer me a Samsung smart watch but it has not appeared on my order this offer ends today. As there is no support from O2 I don't know what to do. Please help

Resolved! 2nd level guru

Looking to get hold of 2nd line guru to reset my sync to watch so I can add a new watch . At moment I get error 30 and had this in jan when trying to pair a different watch ..

Premium calls

I used a website to get Nintendo ecard points which was ment to be £52 but during the call the it asked to press 1 to continue which i did but kept repeating it then it hung up I have web chatted the company and they acknowledge the phone payment fai...

Resolved! change top up to tarrif

hi,I wanted to buy a £15 bundle but i made a mistake and i have done a normal top up instead!Is it possible for you to change my top up amount to my own usual tarif which is £15?Thanks

Resolved! Keeping Number

I ordered my 02 Sim only plan (12 months) and entered my PAC code from the Giff Gaff Network online when ordering on the 02 website last Thursday. Do I need to do anything else when my sim arrives or will it automatically change to my old number??Tha...

Resolved! Mispayment

I went to order a new mobile and was doing an upfront payment of £50, I First tried it with my card in which it declined. I used my dads, with his permission to do the up front payment. It was then declined twice but charged him for both for a total ...

Microsoft charge to my mobile number

I have a recurring charge of £10.74 from microsoft directly to my mobile contracts bill. I can no longer access the microsoft account to cancel the subscription and i cannot get through to anybody to get it cancelled from O2 either. been trying for 2...

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