Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hotspot

Problems connecting to phones hotspot. Turned on and entering password but not connecting to device? Any suggestions?

Resolved! New contract name

Hello there,I need some advice,unfortunately my mother died 1 month ago due to covid 19,and I'm trying to sort her Bills out etc etc,can I have my mothers contract changed to my name if possible,thank you

Resolved! Changing Mobile Number

I recently got a pay monthly contract but want to keep my old phone number, i have filled out the online form on the O2 website and also received my code from BT (my old network) the o2 website says that it should change the next working day, but it ...

Resolved! deposit recovery

deposit recovery

Resolved! Age restriction

I do not have a credit card and I want to change my age restrictions

Resolved! Can't pay

How I can pay my bill? Costume service tell me I not can pass the security questions

Resolved! Sim - No Connection

I bought my wife an iPhone the other week and took the SIM from her Samsung A3 and slotted it into the iPhone SE with no issues.The phone now does not pick up any signal. However, it does when I put my SIM in. No issue with the phone.I’ve seen O2 nee...

Resolved! Text messages

I've been without the ability to text from my phone and receive texts too for the last 24 hours. When I try to text it says.......Not sent, tap to try again. Been on the O2 website and had a virtual chat with an advisor, who messaged me through vario...

Resolved! Change eSim to nanosim

Currently I use an esim, but I am going to change the mobile that does not support and would have to change to nanosim, would I have to make a duplicate and does it have any extra cost?

Resolved! International calling

Hello everyoneI would like to stop international calling on my new monthly phone. I have tried calling customer service, sent message on twitter and Facebook, unfortunately no reply.I am wondering is there anyway to do this by sending a text message ...

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