DHL not delivered

[Jessmaria]

Me and my partner both ordered a new phone yesterday, (me being a new customer) (him upgrading) we both received emails and a text message from DHL and o2 stating they would be delivered today, this morning the status had changed saying there has been a delay, we checked again and at 13:10 it stated that it was at the delivery depot, but still saying due to be delivered today 2nd June. We still haven't received them, are we likely to get them tomorrow or should we ring and find out what's going on? Thanks

[Cleoriff]

@Jessmaria 

You need to call O2 as it's their job to chase up deliveries.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

[jonsie]

Give them a call in the morning @Jessmaria 
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Jessmaria]

Thank you, my partner tried earlier but was unable to get through to anyone unfortunately, I'm not entirely pleased considering it states next day delivery.

[LukasB]

Hey @Jessmaria did you sort out the delivery or do you still have trouble with this?