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Phone paid off then airtime increased so change tariff?

mark245
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My phone was paid off in June but my new bill for airtime has lost its discount and so I am paying more then expected. I have 4 numbers on my a/c but this one has lost its discount, the others one still show them.

 

I guess I will get one if I upgrade to a new phone but am not ready to do that yet. Do you know if I change tariff then the discount would then be reapplied? I checked the Family Plan and it seems I should get a 40% doscunt on the airtime. I woud prefer to talk to O2 but of course not possible in current LD.

 

Many thanks.

 

 

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MI5
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@mark245 

A tariff change won't do it but you  can upgrade to a sim only plan and you will be able to apply for it.

Guide: O2 Open & Friends and Family discounts - How to sign up 

https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@mark245 

A tariff change won't do it but you  can upgrade to a sim only plan and you will be able to apply for it.

Guide: O2 Open & Friends and Family discounts - How to sign up 

https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Melissa
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Seeing your phone has now been paid off you could upgrade to a sim only tariff then rea-apply for your family plan discount. You can do this via My O2 or visiting your local store where they could show you the family plan discount has been added. You will still be able to upgrade to a new phone at any point you would want to.

If for any reason the discount doesn't activate O2 customer service would be able to look into this for you.

Hope this helps.

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mark245
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Oh great, thanks, the new plans are less than 50% of current price without discount!
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MI5
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A bargain @mark245 yahoo

Happy to help wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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