Direct Debit payment

[Aa74]

My direct debit should have been cancelled on 18th September when I changed provider and yet a payment of £32.89 was still taken on Oct. 2nd. Will you please make sure this direct debit is now cancelled and no further payments will be taken from my account as I am no longer an O2 customer.

Alison Pinn  

(My cancelled account number (REMOVED)

[Cleoriff]

@Aa74 

That would have been your last payment to O2.

It's up to you to cancel your direct debit with your bank. I would leave it for another month to make sure you don't owe any more money.

You could double check by calling O2's payment management team on 0800 902 0217

[Enlli]

How did you cancel with O2? 

When you moved provider did you transfer your number?

Guide: Cancelling Your Contract 

There can be a balance to pay after you leave

Check with Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

[Cleoriff]

Flagged to remove account number.