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Device plan

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Claire21
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on ‎30-09-2020 20:43

on ‎30-09-2020 20:43

Is there any way I can keep my device plan but change my sim tariff? I've looked online for o2 and can get a 10gb sim for £12 but im paying double this on my contract? Im confused as the device is separate so how come my sim is so expensive?
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MI5
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‎30-09-2020 20:45 - edited ‎30-09-2020 20:46

‎30-09-2020 20:45 - edited ‎30-09-2020 20:46

@Claire21 

You can flex your tariff but cannot upgrade until the device is paid off.

Guide: How does O2 Refresh work? 

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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‎30-09-2020 20:45 - edited ‎30-09-2020 20:46

‎30-09-2020 20:45 - edited ‎30-09-2020 20:46

@Claire21 

You can flex your tariff but cannot upgrade until the device is paid off.

Guide: How does O2 Refresh work? 

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎05-10-2020 16:45

on ‎05-10-2020 16:45

Hi @Claire21 , hope your week has started well. You got some handy information above from @MI5 so hopefully you got all the information you were looking for. If you have any further questions don't hesitate to pop back in, in case the community could advise any further. slight_smile

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Claire21
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on ‎05-10-2020 16:48

on ‎05-10-2020 16:48

Thanks for the advice slight_smile @MI5
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MI5
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on ‎05-10-2020 16:49

on ‎05-10-2020 16:49

You're welcome @Claire21 thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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