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Deposit Refund?

TerraCell
Level 1: Joiner
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After 3 months I was promised the return of a £100 deposit but instead I have a confusing bill and no way of speaking to anyone...
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madasaf1sh
Level 67: Unsung hero
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Hi @TerraCell

If you call o2 on 0800 587 4005 or goto www.o2.co.uk/contactus and if an agent is available a pop up will appear.

They will then be able to help
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@TerraCell Your deposit will be refunded on your fourth month's bill. If you want to speak to customer service try 0800 587 4005.

I DO NOT WORK FOR O2



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Message 2 of 4
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madasaf1sh
Level 67: Unsung hero
  • 5652 Posts
  • 32 Topics
  • 1815 Solutions
Registered:
Hi @TerraCell

If you call o2 on 0800 587 4005 or goto www.o2.co.uk/contactus and if an agent is available a pop up will appear.

They will then be able to help
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 4
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Martin-O2
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Please let us know how it goes once you get your next bill @TerraCell!

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