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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @Alexa
It will be applied to your 4th bill as long as every payment has been made on time.
Best of luck and welcome to the forum 
- 126907 Posts
- 834 Topics
- 7577 Solutions
Hi @Alexa
It will be applied to your 4th bill as long as every payment has been made on time.
Best of luck and welcome to the forum
- 94909 Posts
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The 3 months is never explained fully. Customers should be told that it will be applied to their 4th bill when the deposit is taken.
It will appear as a credit and if you wish it to be paid back to your bank account you need to ask them on 202. Otherwise it will remain there and you will have reduced or zero bills until the £60 is used up.
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Hi @Alexa, I hope the information @Cleoriff and @jonsie shared above answered your question, but please let us know if you need any more help with your deposit or anything else 
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