This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Charges to a capped contract.

Go to solution
Julie63
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎25-11-2018 14:45

on ‎25-11-2018 14:45

New pay monthly contract capped at £32 per month. Why am i getting extra charges for itunes (not an iphone) which i havent authorised?
Message 1 of 3
712 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152040 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎25-11-2018 14:51

on ‎25-11-2018 14:51

@Julie63
Someone has your card on their iTunes account I assume.
You need to remove your details from the iTunes account and call customer services and ask them to apply a charge to mobile bar on your phone contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
708 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 152040 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎25-11-2018 14:51

on ‎25-11-2018 14:51

@Julie63
Someone has your card on their iTunes account I assume.
You need to remove your details from the iTunes account and call customer services and ask them to apply a charge to mobile bar on your phone contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
709 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎26-11-2018 10:43

on ‎26-11-2018 10:43

Hi @Julie63, have you checked if your card was used on an iTunes account, as @MI5 suggested? Let us know if you've made some progress with this or would like any further advice slight_smile

 

Welcome to the forum!

 

 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
647 Views
0 Kudos
Top Kudoed Authors
View All
Top