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Stephen101 · ‎01-10-2018

I ordered a new phone on pay monthly yesterday and chose free standard delivery. Delivery was suppose to be today between 8am-10pm. Been waiting all day for an email to say it has been dispatched so I can track my order but I’ve received nothing and have no idea if it’s actually going to come tonight. How can I see where my delivery is or if it’s even been dispatched?

Cleoriff · ‎01-10-2018

Hi @Stephen101

You will get an email when its dispatched, then you will be able to track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you haven't yet had this email, it may be out of stock. You could try ringing customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-10-2018

Hi @Stephen101

You will get an email when its dispatched, then you will be able to track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you haven't yet had this email, it may be out of stock. You could try ringing customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎01-10-2018

How to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but if you've not had the dispatch email it means it hasn't left O2 yet.
Chase it up with CS http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-10-2018

Sounds like the phone is out of stock

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Delivery

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