O2 Blue Mondays No Prizes

[gbeegeo]

Hi,

What is the support process for Blue Mondays as i have so far won a Tony's chocolate bar and then two prsnt vouchers for flowers. At the moment i have not received anything. The Tony email came through two weeks ago and nothing has arrived The presnt vouchers have been received but don work when you log in. Getting tired of this process and the failed delivery of the gifts it reflecting poorly on you as a brand. 

[madasaf1sh]

@gbeegeo 

Not aure who your email provider is but if hotmail or outlook.com for some reason MS don't like these emails, as to be honest mine come through instantly, but I host my own mail servers and dont rely on spam heavy email providers. 

The issues with PRSNT aren't new, as I have problems with them in the past... You can try tweeting them as they seem to be responsive at times.. 

@Dave-O2 can you see if anything can be done.. 

[Dave-O2]

Thanks @madasaf1sh 

@gbeegeo Please drop me the mobile number and email address that was used to claim the prize.

Can you also confirm the codes that don't work and a screenshot of the error.

Thanks.

[Handle_me]

I've had 2 wins (flowers) but did receive the emails but both weeks the codes haven't worked with prsnt. Raised with them and initially they respond but that's it; no follow up and no resolution 😞 

[Oxonian]

@Handle_me 

I am tagging @Dave-O2 as he might check this for you. However, please bear in mind that he will not see it until Monday. 👍 

You could send him a personal message by clicking on @Dave-O2 with a note of your problem and your O2 mobile number. 👍

[madasaf1sh]

@gbeegeo 

My Chocolate bar arrived today, and to be honest your no missing much its a tiny bar of chocolate..

@Handle_me 

PRSNT are garbage at customer service to be honest, but you may have to nag them on twitter or via there own app...

[Dave-O2]

Thanks @Oxonian 

@Handle_me As suggested, please PM me your mobile number, email address & codes that are not working along with a screenshot of the error message 👍