Delivery

[Stephen101]

I ordered a new phone on pay monthly yesterday and chose free standard delivery. Delivery was suppose to be today between 8am-10pm. Been waiting all day for an email to say it has been dispatched so I can track my order but I’ve received nothing and have no idea if it’s actually going to come tonight. How can I see where my delivery is or if it’s even been dispatched?

[Cleoriff Level 94: Supreme · Accepted solution]

Hi @Stephen101

You will get an email when its dispatched, then you will be able to track it

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you haven't yet had this email, it may be out of stock. You could try ringing customer services https://www.o2.co.uk/contactus

[MI5 Level 94: Supreme]

How to track here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs but if you've not had the dispatch email it means it hasn't left O2 yet.
Chase it up with CS http://www.o2.co.uk/contactus

[Anonymous]

Sounds like the phone is out of stock