Deliberate delay of unlatching code by 02
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on 15-08-2018 07:50

on 15-08-2018 08:31
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on 15-08-2018 08:31
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on 15-08-2018 08:35
@EmilieT another customer having problems.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-08-2018 09:12
Hi @Sonny, and welcome to the forum! I was told that the system for unlocking iPhones seems to be running fine, but are some intermittent issues with the one for general unlocking at the moment which might delay the codes a bit - which type of phone do you have?
If after the timeframe given to you you're still stuck, please drop me a Private Message, I'd happily get someone to look into this for you
Thanks @MI5 for the mention!
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on 15-08-2018 12:00
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on 15-08-2018 12:49
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on 15-08-2018 12:49
For all they know you are (or have) bought a new device to use on the new network.
What sort of phone do you have and where did you buy it from?
If an Android phone and through Carphone Warehouse it should work with the BT sim.
If through o2 directly, they should unlock without charge.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 15-08-2018 13:03
I’m having exactly the same problem. Asked them to unlock it last Friday, was told 72 hours which would take it to Monday. On Monday they said the 72 hours doesn’t include the weekend, so it would be done by today (Weds). Now saying it may take 7 days but that the request didn’t go in on Friday so it would be 7 days from Monday, i.e.10 days in total. Totally incompetent. I feel like they’re dragging their feet as I’ve said I’m leaving o2, and cannot understand how it can possibly take them 10 days to do something which is surely quite simple?
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15-08-2018 13:15 - edited 15-08-2018 13:18
Removed by me
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on 15-08-2018 13:22
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on 15-08-2018 13:22
Sunny, I am having the same problem with O2 this has gone on for nearly a week, I have another contract with vodaphone but can not do anything because my Iphone is locked, also have a pac code, I agree, they are deliberately delaying unlatching, especially when you go to another network! I was told it would take 72 hours! I have rang every day twice a day, o2 chat, getting nothing, I've esculated my complaint to Citizends Advice, Ofcom, their own resolution Centre, but was that fed up of the blantent lies Ive have contacted WatchDog, as of this year it is illigal for any newtwork to lock your phone!
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on 16-08-2018 09:54
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on 16-08-2018 09:54
@Sallin I have had the same problem with o2, well over the 72 hours, rang today to be told that the unlatch team hadn't even looked at my account, further more their only correspondence is via electronic forms and emails, they don't have a telephone number contact, that is what I was told today, I find that excuse lame, and it's not something I would believe.

