Solved: Delayed paying bill

Jade3 · ‎06-04-2020

I can’t pay my bill yet as I haven’t been payed from work due to covid 19 my boss is resolving this but I can get though to anyone to help me

gmarkj · ‎06-04-2020

You just have to keep trying @Jade3.
All our knowledge is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎06-04-2020

You just have to keep trying @Jade3.
All our knowledge is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Lorna · ‎06-04-2020

You need to speak with the payment management team. they are busy just now so you will need to keep trying.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

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