Default

[Keiran]

By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?

[Bambino]

It shouldn't do, but I will ask one of the O2 advisors to look into it anyway. @Thomaso1 or @Anonymous can you please advise @Keiran?

[Anonymous]

@Bambino thanksfor the tag @Keiran will private message you refarding the issues

Mant thanks

O2Simon

[Keiran]

Still waiting for a message, I’ve had 19 hours worth of phone calls and 7 mistakes made 1 after the other on my bill, so last thing I want is more mistakes. So don’t bother looking into my account and making changes or anything because as far as I know it’s resolved. I just want to know a simply answer to my simple question ?. Will a late payment or default be filed against me because if your mistake and what is your policy on late payments and defaults ? As in how long can it be unpaid and no consequence ?.

[Keiran]

Would also like to add I’ve been with o2 for 10 years and never rang up in my life, rang up to pay my contract off and I’ve not left the phone since with 7 different mistakes made. Never had any issues in 10
Years and never rang up once, that’s saying something, never ring o2, either go into store or online. Total and utter incompetence

[MI5]

@Keiran 

You will not get a default for 1 day.

O2 won't even chase you for payment for 4 days and even then, if paid immediately, there will not be a default.

[Keiran]

Late payment on file is just as harmful to the score

[MI5]

@Keiran 

I can assure you, there will be nothing recorded at all.

[madasaf1sh · Accepted solution]

@Keiran

They will only mark a late payment of the payment if your payment is overdue by over 30days

1 day makes no difference

[Keiran]

Thanks mate