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on 02-02-2021 15:47
Accepted Solutions
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on 02-02-2021 16:01
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on 02-02-2021 16:01
@Germano You'll need to call customer service. Numbers are here: Guide: Coronavirus Community Help and Support
If you're already an O2 customer, here is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
- 24580 Posts
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on 02-02-2021 16:01
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on 02-02-2021 16:01
@Germano You'll need to call customer service. Numbers are here: Guide: Coronavirus Community Help and Support
If you're already an O2 customer, here is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
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on 02-02-2021 16:04
All numbers are in this guide
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here

