Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change airtime tariff

I still have 16 months to go on my 36 month device contract but I’d like to reduce my airtime tariff as it’s far too high. The options I’m being offered online are quite silly and are almost all increases in the monthly cost, not decreases! I can’t g...

Resolved! My order out of stock

I ordered an Apple Watch the other day and I’ve had an email back saying it’s out of stock however the upfront cost has been taken out of my bank, I haven’t been told when I’ll get my watch or anything and I’m worried more payments will come out befo...

Phone bill almost doubles in price

Hello, my contract is for £59 pound, however it says my bill is £99 pound. I have no extra charges listed.. does anyone have any idea why I'm being charged an extra £40?Thanks

Resolved! Monthly contract

I received an email from o2 saying I'm out of my minimum contract.. I'd like to stay on the contract I have do I need to do anything?

Can I change my tariff and still receive loyalty discount?

Hi all,I'd like to change my tariff as I'm not using as much data as I'm allowed, I'd like to go down to 12gb of data instead of 18, which would be £6 cheaper per month. It says I pay just under £22 per month but I actually pay just over £16. If I ch...

Claiming Free Samsung EarBuds

Hi All, I purchased the Galaxy S20 yesterday and as part of the deal you are supposedly entitled to free earbuds, it's clearly stated as a line item on the order. I can only see a link that is months old explaining you are entitiled to them if you bo...

o2 refresh query

hi, i have a samsung A40 on contract, ive had it just over a year now, and yesterday it slipped out my hand, and has bust the phone. just wondering if i upgraded early, how much would i need to pay. ive been quoted 90pound to get it fix by a local re...

Blue Light Card & Student Discount

I have a monthly plan with O2 and have done so for some months now. I am a Blue Light card holder and am also a student, both of which offer discount on airtime plans. My question is can these applied to my current account or does it only apply to ne...

Upgrading

I had a phone call today off a secondary company saying I'm eligible to upgrade as I only have 12 months left

Cooling off period- wish to cancel order

Hello, I placed an order 2 days ago for an Apple iPad Pro 2020 on a pay monthly plan. I have since changed my mind and would rather go with another provider. I can't get in touch with anyone from o2 it seems, and don't know if I'm going to have to wa...

O2

Forum Posts