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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 277181 Views
  • 2 replies
  • 2 kudos

Ordered a replacement sim

Hi I ordered a replacement sim over the phone a few days ago as my phone had been stolen about a week ago and still have not received anything? Any idea how long it takes for a replacement to arrive?

Liv by • Level 1: Joiner
  • 554 Views
  • 1 replies
  • 0 kudos

Upgrade - poor offer

Long time O2 customer close to end of 24 month contract and offered free upgrade - offer is rubbish, much better elsewhere!!Found a great O2 deal via USwitch for 24 moths that smashes my offer, from reputable provider I have used before. Will 02 hono...

Sussex02 by • Level 1: Joiner
  • 538 Views
  • 2 replies
  • 0 kudos

Resolved! add another phone

how do i add another phone to my contract

Julie1001 by • Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Roaming charges 2021

Have o2 reintroduced roaming charges or are things remaining unchanged in 2021 post EU exit.

SteveSW by • Level 1: Joiner
  • 712 Views
  • 3 replies
  • 0 kudos

Resolved! Another delivery delayed

So, I ordered a note 20 ultra. Selected thursday delivery. Order was only despatched thursday morning and even today Dpd is showing they dont even have the parcel. Any other delivery has been by DHL but dont know if they suspended deliveries to NI.Wh...

Rbarkley82 by • Level 4: Observant
  • 858 Views
  • 3 replies
  • 0 kudos

Resolved! Getting charged even if I cancelled a service

Hello,as it is impossible to actually get through to speak to someone at O2, how do I tell them to stop charging me for a service that I have cancelled? I had a Google-service that was charged through my O2 account, I have cancelled with Google, but ...

Resolved! Bills

I pay today air time plus iPad rent I still need pay for iPhone and iwatch,please can I get network back to iPad,for iPhone and iwatch I pay on Friday.Thanks DANIEL

Dan1976 by • Level 1: Joiner
  • 5393 Views
  • 6 replies
  • 0 kudos

Price match

I have been a payg customer for 20+ years and am now thinking of going pay monthly with a new handset.I have seen some great packages with virgin media, one is £25 pm, no upfront fee for a Samsung s20 fe 5g unlimited calls txt and 1g data, Data-free ...

Tilly by • Level 1: Joiner
  • 3195 Views
  • 3 replies
  • 0 kudos

Resolved! Customer Services pasword

In trying to transfer my number across to O2 I recieve this message fro Security Details. What is a customer services password? and how do I get one all I have is the web site log in? Don't forget - this is the password you use to contact customer se...

Cleddau by • Level 1: Joiner
  • 3471 Views
  • 6 replies
  • 0 kudos
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