Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered wrong device, can I exchange in store?

Hey!I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus inst...

Resolved! How to switch tariff (Black Friday deal)

Hi - I am currently on a contract for 12GB which costs £24 a month. Quite expensive, as I haven't been trying to negotiate or anything like that. Recently saw the £10 for 10GB 18 month contract for Black Friday ending 02/12/20, and I'd like to switch...

Samsung S20 FE Cloudy orange with Samsung Fit2

One family member just upgraded her contract with O2. On the time of upgrade she seelcted a Samsung S20 FE cloudy orange as this was the only phone with this colour that has shown a Galaxy Fit2 on the side of the phone. The phone arrived but not the ...

Insurance claim

iPhone 8plus

adding family%20member%20to%20o2%20account

want to add my daughter onto my account when i pick a mobile phone for her do she get a new number or use my own number??

selected service O2 not available

hi i just switch network providers from EE to O2,they send me a new sim,but when sim is in hes asking SIM network unlock PIN.where i can get it ?

Travelling to Cuba

Hello,I wonder if anyone can answer whether my phone will work in Cuba, just as an emergency. I'll buy a card to use the Wifi but I'd like the option to know that my phone will work in case! Thank you.

Payment

I moved to Sky so dont have an account with o2 they dont recognise my mobile number. O2 said they were taking the device balance they didnt.I sent a cheque to Winchester it's not been presented to my bank.I have made numerous calls at different times...

Extra charges on monthly bill

Why am I being charge twice for data usage which I haven’t used. Yes I am abroad my mobile data is off and my roaming is also off so why am I being charged abd I’m not using no data. I haven’t made no international calls or send a text . I have WiFi....

Resolved! Ordered Apple Watch haven't received dispatch email

Hi,I ordered two apple watches on Friday with two different number which I am the account holder for. I received an email to phone a number for a credit check, was told on the phone that this had been accepted. I still haven’t received any dispatch e...

O2

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