Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Delivery never arrived

Hi, I ordered a new Samsung s20 on the weekend, got a confirmation email, but now nothing has happened since, I even selected all day delivery on monday when I checked out but nothing has come. Unable to get hold of O2 via any means at all. Is there ...

Resolved! Change of payment details

Hi there been contacted to update my payment details . The txt massage is a telephone number and does not come up as o2 is the sender. My payment details have never changed. I believe this to be a con. Can you confirm.

Contact

How can I speak to a human at O2.

Resolved! Where's my Sim, O2?

Ordered a Sim on 23rd of this month,I get billed the next day and judging by the tracking, it hasn't been despatched. What's going on and why hasn't it arrived? I've paid for four days and haven't got to use it yet.

Resolved! Student discount

I’ve recently upgraded my phone (3 days ago) was told to use my unidays once I receive the phone to get 20% off airtime.I’ve sent the code to 61202 and it says it doesn’t recognise it, can anyone help?Thanks

Resolved! Phones smashed

How do I go about getting a new one with insurance can I just go into a shop and swap it??

Resolved! Number transfer

Hi, i was trying to transfer my number from another carrier but it seems like it’a a bit harder than it looks like. I’ve tried the form first, i ended up on a page says 404 error. Then I’ve tried the chat - not available. Then I searched in the commu...

Resolved! CASHBACK

HELLO TEAM,I WOULD LIKE TO ASK HOW CAN I REQUEST A CASH BACK WHICH WAS PROMISED EVERY THREE MONTHS TO GET BACK?THANKS.

Resolved! o2ref633.com

I got a text message to update my payment information with a link to this domain: o2.uk.o2ref633.comDidn't follow the link as it looks dodgy. Whois lookup doesn't instill any more confidence.Strange thing is that my payment is due in the next few day...

Resolved! Cash back

I still haven't received cash back 6 months on?

O2

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