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Keiran
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By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?
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madasaf1sh
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@Keiran

They will only mark a late payment of the payment if your payment is overdue by over 30days

1 day makes no difference
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Bambino
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It shouldn't do, but I will ask one of the O2 advisors to look into it anyway. @Thomaso1 or @Anonymous can you please advise @Keiran?

I DO NOT WORK FOR O2



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Message 2 of 10
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Anonymous
Not applicable

@Bambino thanksfor the tag @Keiran will private message you refarding the issues

 

Mant thanks

 

O2Simon

Message 3 of 10
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Keiran
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Still waiting for a message, I’ve had 19 hours worth of phone calls and 7 mistakes made 1 after the other on my bill, so last thing I want is more mistakes. So don’t bother looking into my account and making changes or anything because as far as I know it’s resolved. I just want to know a simply answer to my simple question ?. Will a late payment or default be filed against me because if your mistake and what is your policy on late payments and defaults ? As in how long can it be unpaid and no consequence ?.
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Keiran
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Would also like to add I’ve been with o2 for 10 years and never rang up in my life, rang up to pay my contract off and I’ve not left the phone since with 7 different mistakes made. Never had any issues in 10
Years and never rang up once, that’s saying something, never ring o2, either go into store or online. Total and utter incompetence
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MI5
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@Keiran 

You will not get a default for 1 day.

O2 won't even chase you for payment for 4 days and even then, if paid immediately, there will not be a default.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Keiran
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Late payment on file is just as harmful to the score
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MI5
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@Keiran 

I can assure you, there will be nothing recorded at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 10
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madasaf1sh
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@Keiran

They will only mark a late payment of the payment if your payment is overdue by over 30days

1 day makes no difference
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 9 of 10
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Keiran
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Thanks mate
Message 10 of 10
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