Declined debit card

[Nettytabs]

Why is it so hard for 02 to get this issue sorted. I’ve tried 4 different bank cards all with money in and each one is decline. Sort it out!! How can I get my bill paid my daughter is abroad and is at risk of being cut off!!! 

[MI5 · Accepted solution]

@Nettytabs 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Nettytabs]

Thank you. It really shouldn’t have to be this difficult!! 

[Nettytabs]

Carrying on this thread as I started it. So today it’s letting me pay the device plans all 3 of them via debit card. The minute I try to pay the airtime with the same debit card it says payment failed!! Any ideas?

[Bambino]

@Nettytabs You'll need to speak to Payment Management again. If you want to avoid future issues like this you should set up Direct Debits for the accounts.

[Nettytabs]

I’ve just reset the DD’s but has to pay this one manually. Thanks for the advice